Refund and Cancellation Policy

You buy credits. Credits are spent on messages to the AI astrologer and to human astrologers, at 20 credits per message. Credits are digital goods delivered to your wallet immediately on payment.

Unused purchased credits are refundable within 7 days of purchase. We refund the unused portion, calculated at the rate you paid.

• •Credits already spent on a delivered reply are not refundable — the service was provided.
• •Free sign-up credits have no cash value and are never refundable.
• •Promotional or bonus credits are not refundable.

• •You were charged but received no reply, and our automatic refund did not return the credits.
• •You were charged more than once for the same purchase.
• •A technical fault on our side prevented you from using the service.
• •Credits were purchased through unauthorised use of your payment method, once verified.

• •You disagree with a prediction or interpretation. Astrology is interpretive, and a reading you dislike is not a defective product. We state this plainly rather than leaving it ambiguous.
• •A predicted outcome did not occur. We guarantee no outcomes, as stated in our Terms.
• •You provided an incorrect birth time and the chart was therefore wrong.
• •The account was closed for abusive behaviour or for breaching our Terms.
• •More than 7 days have passed since the purchase.

You can close a consultation at any time from the consultation page. Messages already sent have been delivered and their credits are not returned. There is no subscription to cancel — credits are bought as one-off packs, so nothing recurs and nothing auto-renews.

Email email not set from the address on your account with:

• •The payment reference or order ID.
• •The date of purchase.
• •The reason for the request.

We acknowledge within 2 business days and decide within 7 business days.

Approved refunds are returned to the original payment method through our payment processor. Bank processing usually takes 5 to 7 business days after we approve it; the exact timing is set by your bank or card issuer, not by us. We do not refund to a different account, in cash, or as store credit unless you ask for credit instead.

If something has gone wrong, please contact us first — we can usually resolve it faster than a chargeback. Raising a chargeback without contacting us may result in the account being suspended while the dispute is investigated.

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